Investor Grievance Redressal Process for BNP Paribas Wealth Management India Pvt. Ltd.
At BNP Paribas Wealth Management India Pvt. Ltd. (BNPPWMIPL), we place our client’s interest as our top priority and endeavor our level best to provide best services. However, we do recognize that there may be times when, due to some constraining reasons, we may fall short of client’s expectation. We see this as an opportunity to improve our services. In such a situation we encourage you to discuss your concerns with your Relationship Manager. If you are not satisfied with the resolution provided post with your discussion with the Relationship Manager, you may write to our Investor Relations Officer.
Following are the details of the Investor Relations Officer who shall attend to the investor complaints:-
Mr. Alap Solanki,
Complaints Process Manager / Investor Relations Officer
BNP Paribas Wealth Management India Pvt. Ltd.
BNP Paribas House, 1, North Avenue,
Maker Maxity, 6th Floor,
Bandra Kurla Complex, Bandra (East)
Mumbai - 400 051
E-mail ID: firstname.lastname@example.org
Telephone number: 022-6196 4583/4570
BNPPWMIPL will acknowledge the receipt of the client complaint within 10 business days. BNPPWMIPL will endeavor to resolve your grievance within a period of 30 days from the date of receipt of the complaint.
Redressal of investor grievances through SEBI Complaints Redress System (SCORES) platform
Further, in case the resolution provided by BNPPWMIPL is not satisfactory, the matter may be referred by the client to SEBI through the SCORES platform. You can also lodge your grievances with SEBI at http://scores.gov.in.
‘SCORES’ is a centralized web based complaints redress system to provide a speedy redressal platform for aggrieved investors, whose grievances, pertaining to securities market, remain unresolved by market intermediaries registered with SEBI after a direct approach.
On receipt of complaints through SCORES, SEBI takes up the matter with the concerned market intermediary and follows up with them for a time-bound resolution.
Alternatively, client may have the option to refer the complaint to Securities and Exchange Board of India at the below address -
Office of Investor Assistance and Education
SEBI Bhavan, Plot No.C4-A
G Block, Bandra Kurla Complex
Bandra (E), Mumbai 400 051
Risk Disclosure Document
The purpose of this Disclosure Document is to provide essential information about the portfolio services provided by the Portfolio Manager in a manner to assist and enable investors to make an informed decision for engaging the Portfolio Manager. This document contains necessary information about the Portfolio Manager i.e. BNP Paribas Wealth Management India Private Limited, required by an investor before investing.
Mutual Fund Revenue Disclosure Document
BNP Paribas Wealth Management is the wealth management division of BNP Paribas group and operates through branches and subsidiaries of BNP Paribas SA. These services are provided by BNP Paribas entities licensed to provide such services in India.
REGISTERED OFFICE ADDRESS
BNP Paribas Wealth Management India Private Limited. Registered office address: BNP Paribas House, 1, North Avenue, Maker Maxity, Bandra-Kurla Complex, Bandra (East), Mumbai – 51. Tel: +91 22 6196 4000.
BNP Paribas Wealth Management India Pvt. Ltd. is registered with Securities Exchange Board of India (SEBI) as Portfolio Manager (SEBI Registration No. -INP000001769) and as Mutual Fund Distributor with Association of Mutual Funds of India (AMFI) (AMFI Registration No. 52000).
Failure to comply with the Terms and Conditions of Use shall automatically result in the immediate withdrawal of authorisation to use this website. You should not proceed further on this website if you do not agree or comply with the Terms and Conditions of Use
GENERAL RISK FACTORS
All investment products attract various kinds of risks. Please read the relevant Disclosure Document/ Investment Agreement carefully before investing.
These products and services are brought to you by the BNP Paribas Group in India. The services offered by BNP Paribas bank comprise banking products, credit assets, foreign remittances, mutual funds distribution and corporate agency services for SBI Life insurance. Whereas, the services offered by BNP Paribas Wealth Management India Pvt. Ltd cover direct equity & equity derivatives, structured products, portfolio management, investment advisory, corporate advisory and broking.
Information and opinions contained in the report/ presentation are disseminated for the information of authorized recipients only, and are not to be relied upon as advisory or authoritative or taken in substitution for the exercise of due diligence and judgement by any recipient. The information and opinions are not, and should not be construed as, an offer or solicitation to buy or sell any securities or make any investments. Nothing contained herein, including past performance, shall constitute any representation or warranty as to future performance.
The services related to mutual funds, insurance etc. may merely be a referral / advisory services in nature. Such third-party investment products or services do attract the general and specific risk factors unique to those respective products or services, which would be mentioned by the manufactures of those products in the respective product documentation. The prospective investors in such third-party products are advised to read and understand those risk factors & disclaimers, in addition to what has been stated herein. BNP Paribas Wealth Management, BNP Paribas Wealth Management India Pvt. Ltd., its Group or affiliates have not verified and do not take any responsibility for any statements, numbers or claims made, omitted to be made or implied in any documentation, presentations etc. which have been created by the manufacturers of such third-party products or services.
The client is solely responsible for consulting his/her/its own independent advisors as to the legal, tax, accounting and related matters concerning investments and nothing in this document or in any communication shall constitutes such advice. The client is expected to understand the risk factors associated with investment & act on the information solely on his/her/its own risk. As a condition for providing this information, the client agrees that BNP Paribas Wealth Management, BNP Paribas Wealth Management India Pvt. Ltd., its Group or affiliates makes no representation and shall have no liability in any way arising to them or any other entity for any loss or damage, direct or indirect, arising from the use of this information.
Purpose of this Website
This website provides an introduction to BNP Paribas Wealth Management and gives internet users information about products and services at the relevant locations.
It is purely for consultative and information purposes and, accordingly, no transaction of any kind whatsoever may be carried out on this website.
The information provided on this website does not constitute:
- an offer of products or services,
- an offer or solicitation to make an investment or engage or arbitrage in securities,
- a solicitation to buy or sell securities or any other investment products,
- a recommendation,
- the start of a business relationship
Without prejudice to the foregoing but merely for the avoidance of doubt, offering of products and services in the relevant jurisdiction shall be subject to the laws and regulations applicable in that jurisdiction.
BNP Paribas Wealth Management reserves the right to stop any services or information available on this website, permanently or temporarily (inter alia, for maintenance purposes or to update it) without any notice.
BNP Paribas Wealth Management does not consider users of this website to be clients merely by their access to this website.
Terms and conditions of access to this Website
This website, access to this website or the use or collection of data in this website may be prohibited in certain countries.
Please ensure that you are legally authorised to visit and access this website in the country from which the connection is made, which compliance therewith is your sole responsibility.
You access this website by using open communication networks. You represent that you are aware of the risks that this entails and that you accept them. You must take precautions against the effects of computer piracy by choosing a suitable, secure computer configuration, notably by using a regularly updated virus detection and prevention software package.
Neither BNP Paribas Wealth Management nor any of its affiliates or officers shall be held liable for any direct or indirect loss or damage that you might sustain while visiting this website, including without limitation the loss or corruption of files and data stored on your computer or on any medium connected thereto or inserted therein. BNP Paribas Wealth Management declines responsibility in case of direct or indirect damages relating to the use of documents or information appearing on and other services rendered via this website. BNP Paribas Wealth Management reserves the right (but without any obligation) to revise the content of this website and these Terms and Condition of Use at its sole discretion from time to time without notice. BNP Paribas Wealth Management declines any responsibility in case of delay, mistake or omission relating to the contents of this website, as well as in case of interruption or non-availability of the services.
Legal information about products and services offered on this Website
Save for and to the extent of any liability which cannot be excluded under law, neither BNP Paribas Wealth Management nor any of its affiliates or officers shall be held liable for any omission or error on this website, all such responsibility being fully and absolutely disclaimed.
All the information shown in this website is provided as a guide for information only and under no circumstances may it be deemed to be exhaustive, accurate, complete or up to date. No reliance should be made on such information. Accordingly, all such information must be independently checked and verified by the user.
Financial information may be transmitted to this website from external sources believed to be reliable but no representation or warranty, express or implied, is made by BNP Paribas Wealth Management that such information is accurate, complete or up to date and it should not be relied upon as such. BNP Paribas Wealth Management disclaims all responsibility for any financial information (including without limitation indices, news, forecasts etc.) and other information published on this website, as well as for the use of any such information by any party. In addition, the rates shown on this website are not displayed in real time. It is your responsibility to independently check and verify that the information relating to financial data shown on this website is valid, accurate and/or up to date.
Terms relating to any product or services appearing on this website are merely indicative and BNP Paribas Wealth Management gives no assurance that any transaction will be entered into on the basis of such indicative terms.
BNP Paribas Wealth Management is under no obligation to update or change any part of the information or content appearing on this website.
No information contained on this website is to be considered a legal, tax, accounting or financial advice and no information shall be relied upon as such. . BNP Paribas Wealth Management disclaims any responsibility for any decision taken on the basis of information contained on this website, as well as for the use thereof which could be made by third parties.
Performance of investments
Management makes no representation as such. The value of an investment may rise or fall and investors may not recover all or any amount invested. Moreover, exchange rate fluctuations may cause the value of investments to rise or fall.
Confidentiality and integrity
The confidentiality and integrity of internet communications are not guaranteed and BNP Paribas Wealth Management does not make any representation whatsoever, whether express or implied, on the same. There is a risk that the content and source of any messages that you send to BNP Paribas Wealth Management via email may be intercepted and/or modified. BNP Paribas Wealth Management disclaims all responsibility in that respect. Any means of communicating any personal information that you choose to use shall be deemed to be made at your sole discretion and responsibility.
All elements of this website, including data, drawings, graphics, pictures, documents for download, are protected by intellectual property rights belonging to BNP Paribas, BNP Paribas Wealth Management or its commercial partners, licensors or concessionaries of licences. Furthermore, trademarks, logos and trademarks services present on this website are registered in France and / or abroad and are the exclusive property of BNP Paribas. You are not authorised to copy, reproduce, distribute, exploit, transfer, enhance, alter, modify or use any element of this website in anyway.
Unless expressly stated otherwise in any other place on this website, you may consult, download and print the documents and information available in this website subject to the following terms and conditions:
- the documents and the information are for your personal use only, for information purposes and strictly for private use;
- the documents and information shall not be altered, modified or enhanced or be further reproduced, in whole or in part, in any way whatsoever;
- the documents and information shall not be circulated.
The authorisation set out above does not constitute an assignment of property rights or other rights relating to this website.
Nothing on this website should be interpreted as granting any licence or a right to use any intellectual property or other rights of this website.
In order to read PDF files, you need to download the Adobe ® Acrobat ® Reader ® software. A free version of this software is available on this website, but without any responsibility on our part with regard to the use or application or availability of this software. BNP Paribas Wealth Management disclaims any responsibility in respect of any download or use of this software.
Hypertext links and related sites
No hypertext link to this website shall be created without BNP Paribas Wealth Management's prior written consent. This condition shall be applicable and valid regardless of the types of link used: a surface link to this website's home page or a deep link to another page.
Under no circumstances will BNP Paribas Wealth Management allow its website to be fully or partially integrated with another website, in any way whatsoever, for example (but without prejudice to the generality of the foregoing) using by framing or by inlining.
BNP Paribas Wealth Management does not routinely check the content of third party sites linked to its website, whether or not BNP Paribas Wealth Management is aware of such links. In addition, by clicking on some hypertext links, you will leave this website or be deemed to have done so.Neither BNP Paribas Wealth Management nor any of its affiliates or officers shall in any way be held liable for the content of other websites or of this website where it originates from an intermediary or for content that originates from external databases over which BNP Paribas Wealth Management has no control, whether in relation to the legality thereof or the accuracy of the information contained therein or otherwise. In addition, neither BNP Paribas Wealth Management nor any of its affiliates or officers shall be liable for any direct or indirect loss or damage that may ensue from consulting or using such websites or links
The user is informed that during their visits to this website, a cookie may be automatically installed and temporarily held in memory or in the hard disk. A cookie is an element which does not enable user identification but is used to register some information relating to the user's website browsing. The users of this website acknowledge this practice and authorise BNP Paribas Wealth Management to do so.
While using this website, you may provide BNP Paribas Wealth Management with personal data that may be processed (the "Data"). When the Data is processed, BNP Paribas Wealth Management shall comply with the applicable laws and regulations on the protection of individuals in relation to the processing of personal data and, more generally, on the protection of privacy, that are in force under the applicable laws and regulations.
The provision of Data is the precondition for use of the services to which they relate. BNP Paribas Wealth Management reserves the right to transmit the Data to its head office, its other branches, its affiliates, any entity within the BNP Paribas group and its auditors and insurers, as it shall deem fit. You hereby also unconditionally authorize BNP Paribas Wealth Management to transmit the Data to the aforementioned entities.
While BNP Paribas Wealth Management will use its best efforts to take all reasonable precaution to ensure that the Data is secure, it however cannot exclude all risks associated with use of the internet and disclaims all responsibility in respect of such risks. Accordingly, when the Data is provided, you are aware and consent that the other internet users may view the Data.
By accessing this website, you agree that the Data transmitted on or through this website shall be processed and used in accordance with the Terms and Conditions of Use.