Contact us
For any question you may have, you can contact your Private Banker or contact us as follows:
- By email: ggp-customerservice@ggp.bnpparibas.com
- By mail: Global General Partner - 50, Avenue J.F. Kennedy | L-1855 Luxembourg
For any complaint, please find hereafter the procedure:
MAKE A COMPLAINT
Offering you the best quality of service is at the heart of our concerns.
However, if you are dissatisfied or encounter a difficulty, there are several people you can contact.
WHO SHOULD YOU CONTACT?
1. First recourse: Customer Service
Send your complaint to Global General Partner's Customer Service :
- By email: ggp-customerservice@ggp.bnpparibas.com
- By post: Global General Partner - Customer Service - 50, Avenue J.F. Kennedy | L-1855 Luxembourg
Please indicate your name and address, as well as the fund / sub-fund in which you are an investor.
Within a maximum of 10 working days from receipt of your complaint, you will receive confirmation that it has been processed. We will respond to your complaint within one month after its reception, and should it need further research we will inform you of the reason of the delay and the expected date for providing you with our response.
2. Second recourse: The Executive Committee
If, despite everything, you are not satisfied, you can contact the Executive Committee of Global General Partner by the same means as for the first recourse, mentioning “to the attention of” Mr. Paolo Gianferrara (Conducting Officer, Head of GGP and in charge of Portfolio Management, IT and Complaints management) or Mrs. Pascale De Luca (Conducting Officer in charge of AML KYC, Compliance and Risk Management) or Mr. Ludovic Hallet (Conducting Officer in charge of Accounting, Central Administration and Corporate Secretary).
For a better follow-up, please indicate the references of the letter or copy of the reply email you received.
3. Third recourse: The Financial Sector Supervisory Commission
If, after submitting a request to the Executive Committee, you have not received a satisfactory response or acknowledgement of receipt within one month, an out-of-court settlement procedure may be initiated.
You may lodge a complaint with the Commission de Surveillance du Secteur Financier (CSSF) at https://www.cssf.lu/en/customer-complaints within a maximum of one year from the date on which you lodged the complaint with Global General Partner.
Global General Partner is entitled to exchange views with the CSSF regarding a complaint or communication addressed to it.
https://www.cssf.lu/en/customer-complaints