Contact us

Contact us

For any question you may have, you can contact your Private Banker or contact us as follows:

 

For any complaint, please find hereafter the procedure:

MAKE A COMPLAINT

Offering you the best quality of service is at the heart of our concerns.

However, if you are dissatisfied or encounter a difficulty, there are several people you can contact.

WHO SHOULD YOU CONTACT?

1. First recourse: Customer Service

Send your complaint to Global General Partner's Customer Service :

- By email: ggp-customerservice@ggp.bnpparibas.com

- By post: Global General Partner - Customer Service - 50, Avenue J.F. Kennedy | L-1855 Luxembourg

Please indicate your name and address, as well as the fund / sub-fund in which you are an investor.

Within a maximum of 10 working days from receipt of your complaint, you will receive confirmation that it has been processed. If further research is required, you will receive a final response within a maximum of one month.

2. Second recourse: The Executive Committee

If, despite everything, you are not satisfied, you can contact the Executive Committee of Global General Partner by the same means as for the first recourse, mentioning “to the attention of” Mr. Paolo Gianferrara (Conducting Officer, Head of GGP and in charge of Portfolio Management, IT and Complaints management) or Mrs. Pascale De Luca (Conducting Officer in charge of AML KYC, Compliance and Risk Management) or Mr. Cristian Brucculeri (Conducting Officer in charge of Accounting, Central Administration and Corporate Secretary).

For a better follow-up, please indicate the references of the letter or copy of the reply email you received.

3. Third recourse: The Financial Sector Supervisory Commission

If, after submitting a request to the Executive Committee, you have not received a satisfactory response or acknowledgement of receipt within one month, an out-of-court settlement procedure may be initiated.

You may lodge a complaint with the Commission de Surveillance du Secteur Financier (CSSF) at https://www.cssf.lu/en/customer-complaints within a maximum of one year from the date on which you lodged the complaint with Global General Partner.

Global General Partner is entitled to exchange views with the CSSF regarding a complaint or communication addressed to it.

 https://www.cssf.lu/en/customer-complaints