#Innovation — 22.01.2018

BNP Paribas Wealth Management's Client Experience: Unveiling New Innovative Features

BNP Paribas Wealth Management launches new innovative solutions and accelerates the deployment of its digital transformation in co-creation with its clients.

We launched the Client Experience programme to serve and satisfy our clients in a personalized, seamless and secure way by adapting all of our services to all aspects of the client’s life. We are now rolling out all these innovative solutions in our key markets.

Vincent Lecomte

Co-CEO of BNP Paribas Wealth Management

A year ago, BNP Paribas Wealth Management announced its new “Client Experience”, created jointly with clients and in partnership with fintechs.

Nearly 400 clients, private bankers and experts from BNP Paribas Wealth Management came together in three factories (incubators) in Europe and Asia to combine their knowledge and come up with innovations in line with this new client experience.

Ten digital services have already been made available to BNP Paribas Wealth Management clients and four new features (MVPs) will be launched in the coming months.

We have adopted new ways of working with agile, multidisciplinary teams who have worked together in partnership with bank clients – often entrepreneurs as part of a co-construction approach.

Sofia Merlo

Co-CEO of BNP Paribas Wealth Management

myWealth is the digital platform available for international clients of BNP Paribas Wealth Management, and offering a wide range of services:

  • Secured log-in through 3 different biometrics     
  • Tailor made on-line advisory and investment capabilities            
  • Secure Chat and Video Conferencing
  • Electronic Vault with Secure Storage and exchange of documents
  • Personalized newsfeed aggregating sources of information

“All these features will progressively be available for clients in all our international sites. myWealth offers one of the smoothest and most sophisticated digital experience for wealthy clients.

Mariam Rassaï

Head of Client Experience and Digital Transformation at BNP Paribas Wealth Management

Other digital services enrich this ecosystem, such as Youmanist, offering lifestyle content, or The Leaders' Connection, allowing co-investment with other professional investors.

myWealth is enriched with 4 new MVPs:

  • myMeeting: To enrich meetings and benefit from skills of both private bankers and specialists
  • myVirtualAssistant: To provide 24/7 access to the bank                    
  • myEagleVision: To have an aggregated vision of your  wealth
  • myFeedback: To quickly suggest improvements and express needs

Want to know more about these new solutions?