BNP Paribas Wealth Management Accelerates its "Client Experience" Program

By unveiling new and innovative features, BNP Paribas Wealth Management today announced it is launching four new enhancements to its suite of digital banking solutions.

BNP Paribas Wealth Management I CX

Nearly 400 clients, private bankers and experts from BNP Paribas Wealth Management across three factories (incubators) in Asia and Europe combined their knowledge and came up with innovations.

Ten digital services have already been made available to clients.

myWealth, a one-stop digital platform that offers a sophisticated experience for our wealth management clients, was launched one year ago and has now been enriched with four new features to be launched in the coming months.

  • myMeeting – to enhance meetings and benefit from skills of both private bankers and specialists
  • myVirtualAssistant – to provide 24/7 access to the bank
  • WealthAggregator– to have an aggregated vision of your wealth
  • myFeedback – to quickly suggest improvements and express needs

myWealth is currently available to international clients of BNP Paribas Wealth Management and the above new features will add to the current range of services it offers:

  • myBioPass – secured log-in through 3 different biometrics
  • myAdvisory – tailor made on-line advisory and investment capabilities
  • myConference – secure chat and video conferencing
  • mySafePlace – electronic vault with secure storage and exchange of documents
  • myNewsFeed – personalised newsfeed aggregating sources of information
  • myChat&Trade – a chat-based trading platform 

Other services already in the BNP Paribas Wealth Management digital ecosystem include:

  • Youmanist – offers lifestyle content
  • Voice of Wealth – provides latest market news, financial insights and research reports for smart investing
  • The Leaders’ Connection – facilitates co-investment opportunities with other professional investors

WealthQuest, a financial literacy app for NextGen, will be launched later this year.

“We have accelerated the deployment of our digital transformation by rolling out these innovative solutions in our key markets globally. Delivering an enhanced, seamless client experience across various touchpoints is an ongoing journey for us, and new solutions continue to be developed to satisfy our clients’ needs.”

Vincent Lecomte

Co-CEO of BNP Paribas Wealth Management

“We deliver a unique and consistent client experience that is mapped to client journey and made possible by leveraging cutting-edge technologies and adopting agile methodologies. The feedback received from clients on Asia CX program has been extremely positive so far.”

Pierre Vrielinck

CEO Asia Pacific of BNP Paribas Wealth Management

To learn more ∨

These innovations are a part of an extensive digital services ecosystem that augments client experience in multiple ways.

To learn more about our full range of CX solutions, click here

About BNP Paribas Wealth Management

BNP Paribas Wealth Management is a leading global private bank and the largest private bank in the Eurozone. Present in three hubs in Europe, Asia and the US, over 6,800 professionals provide a private investor clientele with solutions for optimising and managing their assets. The bank has €362 billion worth of assets under management (as at 31 March 2018) and was awarded “Best Private Bank in Europe, in Asia and in the Western United States” in 2017.

BNP Paribas Wealth Management is the business line name for the Wealth Management activity conducted by BNP Paribas.


About BNP Paribas in Asia Pacific

In Asia Pacific, BNP Paribas is one of the best-positioned international financial institutions with an uninterrupted presence since 1860. Currently with over 16,000 employees* and a presence in 14 markets, BNP Paribas provides corporates, institutional and private investors with product and service solutions tailored to their specific needs. It offers a wide range of financial services covering corporate & institutional banking, wealth management, asset management, insurance, as well as retail banking and consumer financing through strategic partnerships.

Worldwide, BNP Paribas has a presence in 74 countries with more than 196,000 employees. It has key positions in its three main activities: Domestic Markets and International Financial Services (whose retail-banking networks and financial services are covered by Retail Banking & Services) and Corporate & Institutional Banking, which serves two client franchises: corporate clients and institutional investors. Asia Pacific is a key strategic region for BNP Paribas and it continues to develop its franchise in the region.

* excluding partnerships